Frequently Asked Questions

Please see our Delivery & Returns Policy for full information about shipping, duties/ taxes, returns, exchanges, & refunds.

- See our Sizing Page page which has a printable PDF document to help you measure a ring you already own or measure your ring finger.
- Organise an appointment with us to have your ring finger measured.
- Carefully measure the internal diameter of an existing ring which fits and send us the measurement in mm's.
- Visit a local jeweller and have them size your finger or an existing ring.
- An incorrect size will incur a minimum £50 re-size fee, excluding return postage but some rings cannot be re-sized and we reserve the right to refuse a ring re-sizing.
- If you are unsure please email us at enquiries@elleduende.com so that we can assist you.

We are committed to local manufacturing, using recycled precious metals in all of our production, and maintaining a low carbon footprint through considered decisions that prioritises people and planet. Our diamonds, pearls and gemstones are ethically sourced from our trusted suppliers.

Please see our Ethics & Sustainability page for more information.

Yes! Some exclusions apply. Please see our Delivery & Returns page for more information.

Most of our jewellery pieces are hand-made to order. We require between 2-8 weeks for production, depending on intricacy of design and material availability. If we have your item in stock we will ship same day or the following business day. Production times may vary due to fluctuations in supply chain.

The carat number refers to the amount of gold in the alloy. 9ct is 37.5% pure gold and an alloy of copper, zinc, silver, palladium or platinum depending on whether it's yellow, white or rose gold. 18ct gold is 75% pure gold.